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Chief's Monthly Message

Jan 19

[ARCHIVED] Ways to Pay Your Bill

The original item was published from January 19, 2018 8:27 AM to January 19, 2018 8:28 AM

We here at City Hall want to make life easier for you, the residents and water customers. One way we do so is by offering a variety of ways to pay your water bill. Check them out here:

  1. Sign up for the Auto Pay Plan. You must have a zero balance and a voided blank check is required. Sign up for this option in person at City Hall, 611 Mulberry Rd. (Mon.-Thurs. from 7:30 a.m. to 5:30 p.m. and Fridays from 7:30 a.m. to 1 p.m.)
  2. Pay with cash, check or card at City Hall.
  3. Make a credit or debit card payment over the phone. Call 788-1424 to speak with one of our staff members. It’s quick, easy and free!
  4. Pay online at your convenience at ($1.25 processing fee.)
  5. Drop your check payment off at the City Hall Drop Box available 24 hours a day.
  6. Or, drop your payment in the mail.

We also offer a paperless billing option, so all bills, notices and the Derby News will be sent to your email address. To enroll, fill out the Paperless Billing form at or stop by City Hall at 611 Mulberry Rd. to sign up. Currently, more than 1,400 customers take advantage of this free, money-saving option.

A reminder about late notices: You will receive a phone call if you are late on your bill. If the phone call is not successful, we send an email if we have one on file. If not, we send a late notice in the mail.

If your phone number changes, please call us at 788-1424 to update your account or visit to fill out the online form.

Give us a call at 788-1424 if you have questions or concerns about your bill or water usage. We are here to help.

Megan Sneller
Officer Manager