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The El Paso Water Company (Derby Water Division), is owned by the City of Derby. The city purchases, supplies, and distributes high quality water to the approximately 9,000 customers.

The Public Works Water Division manages and maintains the infrastructure and three water towers. This division also manages the El Paso Water Treatment Facility and the City’s well field.

Ways to Pay Your Bill
  1. Pay online.
  2. Sign up for the Auto Pay Plan.
  3. Call 788-1424 to make a credit card payment.
  4. Drop your payment off at City Hall (Mon-Thurs 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 1 p.m.)
  5. Drop your payment off at the City Hall Drop Box (24 hours a day).
  6. Paperless Billing - NEW!
    Sign up to receive your bill electronically each month. To enroll, print the Paperless Billing form and return to our office or fill out the online enrollment form. All bills and notices will then be sent to the e-mail address on the form.

Water Services
Water service can be turned on or off the day following request for service or the same day in an emergency situation.

If residential or commercial water was turned off due to non-payment, service can be restored the same day prior to 3:30 p.m. and 12:30 p.m. on Friday. Water will be turned back on once the past due balance has been paid, including a $30 late fee. Please call 316-788-1424 for assistance.

To transfer or stop existing service, or for billing questions please call 316-788-1424.

New Customers
New account holders are asked to sign up for service in person at City Hall. A driver's license or other photo identification are required, along with a non-refundable $25 service initiation fee.

If you are unable to make it into our office, please e-mail a completed New Service Form along with a copy of your driver's license to . Once received, a clerk will contact you to verify the information and collect a $25 non-refundable service fee, which is required before services can be started. The form and ID must be sent at least 3 business days before the start of services. Submission of form does not guarantee services until fee is paid and a clerk has given you a new account number for confirmation.

Water Hardness
The hardness of Derby's water is seven grains of hardness per gallon of water. This is considered moderately hard.

Megan Pater

Megan Sneller

Office Manager

Millie Hall
Administrative Assistant

611 Mulberry Road
Derby, KS 67037-3533

Ph: 316-788-1424
Fax: 316-788-6067
After Hours Emergency:

Monday - Thursday
7:30 a.m. - 5:30 p.m.
7:30 a.m. - 1:00 p.m.

City of Derby
City of Derby
611 Mulberry Road
Suite 300
Derby, KS 67037-3533
Ph: 316-788-1519